Shipping & Returns
RETURNS AND EXCHANGES:
- Please return items within 14 days of receiving your order.
- Please email us at hello@kitanilondon.com to notify us of your return
- Please return items to:
CK fulfilment / KITANI
Cowling Brow
Unit 7C Moorland Gate Business Park
PR6 9DR
Chorley
Co. Lancashire
United Kingdom
- Please make sure that all items are returned in their original condition and packaging otherwise the items can unfortunately not be refunded.
- Please make sure to use a recorded shipment provider with a tracking number. We unfortunately cannot be held accountable for return items that get lost in transit.
For any questions about our policies please feel free to email us at hello@kitanilondon.com
DELIVERY:
All orders are shipped from the UK. We aim to dispatch all orders within 24 hours, although there may be a slight delay during exceptionally busy periods such as our seasonal sales. Estimated delivery times should be used as a guide only and commence from the day of dispatch. KITANI is unfortunately not responsible for delays caused by customs clearance.
UK DELIVERY
Orders over £150 - FREE
Orders under £150 - £6.95
Orders dispatched within 24 hours for next-day delivery
INTERNATIONAL DELIVERY
FREE INTERNATIONAL DELIVERY OVER £300
ALL ORDERS ARE SHIPPED DUTIES PAID - NO SURPRISE FEES ON ARRIVAL
Orders for delivery to Europe or the USA will usually take 3-5 business days, while deliveries to other international countries will usually take up to 7 business days.
Orders under £300 value:
EU ORDERS: £15.99
USA ORDERS: £15.99
SWITZERLAND: £20.00
REST OF WORLD: £30.00
We ship all international orders with all duties paid. No surprise fees on arrival.
TAXES & DUTIES
Outside of the UK (in Europe and the rest of the world), we cover all duties and taxes. You the customer pay no further duties or taxes on arrival.
SALE DELIVERY
Please be aware that during the sales period, delivery times may be delayed due to a high volume of orders.
SHIPPING RATES
United Kingdom
UK standard shipping over £150 - up to 2-3 days: FREE
UK standard shipping up to 2-3 days: £6.95
Europe
Express shipping over £300 - up to 5-7 days: FREE
EU standard shipping: £15.99
Switzerland standard shipping: £20.00
Middle East
Express shipping over £300 - up to 5-7 days: FREE
UAE, Qatar, Saudi Arabia, Turkey, Isreal: £30.00
Asia
Express shipping over £300 - up to 5-7 days: FREE
China, Hong Kong, India, Indonesia, Japan, Malaysia, Maldives, Singapore, South Korea, Thailand: £30.00
Oceania
Express shipping over £300 - up to 5-7 days: FREE
Australia & New Zealand standard shipping: £35.00
Rest of the World
Express shipping over £300 - up to 5-7 days: FREE
£35.00