FAQ's

We ship all our orders from the United Kingdom. Please see our 'Shipping & Returns' page for more information.

Our garments fit true to size. Please see our size guide for more information or email us at hello@kitanilondon.com is you have any queries,

All KITANI items are carefully handmade. Please handwash or machine wash your items on a delicate wash.

Please fill out the return form and email us at hello@kitanilodon.com to notify us of the return. Items can only be refunded if they have been returned in their original packaging with all all original labels. The amethyst bracelet that comes with our garments must also be returned.

We aim to dispatch all orders within 48 hours, although there may be a slight delay during exceptionally busy periods such as our seasonal sales. Estimated delivery times should be used as a guide only and commence from the day of dispatch. KITANI is not responsible for delays caused by customs clearance. All UK orders will be charged at £6.95 and will be delivered within 2-3 business date from dispatch. Dispatch may take longer during busy sales periods. INTERNATIONAL DELIVERY Orders for delivery to Europe or the USA will take 3-5 business days from date of dispatch, while deliveries to other international countries will take up to 7 business days. All European orders will be charged a flat rate shipping cost of £14.99. US and Rest of World orders will be charged at the flat rate of £29.99. Dispatch may take longer during busy sales periods. TAXES & DUTIES Outside of the UK the customer will be responsible for any further taxes and custom duties.

Please contact us on hello@kitanilondon.com for all inquiries.